Support Contracts
Many companies across the UK don’t have an in-house IT department, simply because they don’t need one. Problems are few and far between and IT staff can be expensive to employ. But when IT problems arise, they can be a real headache, and can cause some businesses to grind to a halt. With this in mind, FJC Systems Ltd can act as your virtual IT Support Department for a low, fixed monthly cost. Our UK-Based Support Centre has technicians with a wealth of experience who aim to solve your IT headaches when they arise. Better still, if the issue cannot be resolved over the phone, FJC Systems Ltd will send an engineer to you within an agreed timescale.
Our support solutions can be tailor made to suit businesses from all backgrounds. Call our sales team today on 01695 550907 to get a quote on professional, cost effective ways to protect your business from an IT disaster.
Managed Services
The FJC Systems Ltd framework manages each client's infrastructure, network components, servers, and users' desktop PCs - remotely, comprehensively and transparently.
Managed Services includes the following application features:
Fully automated, recurring and complete Hardware Inventory and Software Inventory Auditing
Fully Automated Patch Management
Cross Platform Support (PC and MAC)
Fully Automated Power Management
Fully automated and scheduled Software Deployment and System Management
LAN Discovery
System monitoring and alerts Proactive Windows Event monitoring and alerts
Integrated Help Desk and Trouble Ticketing
Secure Remote Control
Secure FTP, Chat and Message Broadcasting
Comprehensive, Integrated Management Reporting
Rapid Deployment
Power, flexibility and scalability
VoIP Solutions
VoIP (Voice over Internet Protocol) is a way to make phone calls using the internet as the transmission method, rather than a landline. You can make and receive calls from other VoIP users, mobile users, and people with ordinary landlines. The integration between any ordinary line and VoIP is complete and undetectable to callers.
VoIP can be implemented in several ways; from a software program on your computer used with a headset and microphone, adaptors used with regular analogue home phones or you can use dedicated VoIP phones. These look and act like regular phones but have specially designed chips to improve call quality.